Refunds and Returns Policy for GamersGuardGlasses.com
Effective Date: July 27, 2024
1. Introduction
Thank you for shopping at GamersGuardGlasses.com. We want you to be completely satisfied with your purchase. If you need to return a product or request a refund, please review our Refunds and Returns Policy outlined below.
2. Return Eligibility
2.1 Timeframe
You may return products within 30 days from the date of receipt for a refund or exchange.
2.2 Condition
To be eligible for a return, the product must be:
- Unused and in its original, unopened packaging.
- In the same condition as you received it.
- Free from damage or signs of wear.
2.3 Non-Eligible Products
The following products are not eligible for returns or refunds:
- Products that have been used or damaged after delivery.
- Products returned outside the 30-day return period.
- Products not purchased directly from GamersGuardGlasses.com.
3. Initiating a Return
3.1 Return Request
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at yravan192@gmail.com with the subject line “Return Request.” Include your order number, product details, and the reason for the return.
- Return Authorization: Our team will review your request and provide you with a Return Authorization Number and instructions for returning the product.
3.2 Shipping Instructions
- Pack the product securely in its original packaging, including all accessories and documentation.
- Clearly write the Return Authorization Number on the outside of the package.
- Ship the package to the address provided by our customer support team. The return address is:GamersGuardGlasses.com
Rawan
Gokevler Mahalesi, Adnan Kahveci, Turkey
4. Return Shipping Costs
4.1 Return Shipping Fees
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
4.2 Original Shipping Fees
Original shipping fees are non-refundable, except in cases where the return is due to a product defect or an error by us.
5. Refund Process
5.1 Refund Timeframe
Once we receive your returned product, we will inspect it to ensure it meets our return conditions. You can expect to receive your refund within 7-10 business days after the return is processed.
5.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process the refund.
5.3 Partial Refunds
If a product is returned in less than its original condition, or if any parts are missing, we may issue a partial refund or deny the return.
6. Exchanges
If you wish to exchange a product for a different size or color, please return the original product as described above and place a new order for the desired item.
7. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately at yravan192@gmail.com. We will arrange for a return at no additional cost to you and provide a replacement or full refund based on your preference.
8. Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
Email: yravan192@gmail.com
Address: Gokevler Mahalesi, Adnan Kahveci, Turkey
9. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on our Website with an updated effective date. Your continued use of the Website constitutes your acceptance of any revised policies.